Email, WhatsApp, Messenger
Best for families
Get in touch
Talk to the Latimer team — we usually reply within 30 minutes.
Whether you're a parent or student looking for a tutor, a tutor applying or already on the team, or a school or partner reaching out, we route every message to the right person and reply during UK working hours.
- Rated Excellent on Trustpilot
- DBS-checked tutors
- Pay-as-you-go
- 5000+ happy clients
Send us a message
Talk to a real person about tutoring
We usually reply within 30 minutes during UK working hours. For tutor matching, please mention the subject, level, and any availability you need.
Prefer email or WhatsApp?
Pick the channel that fits. We aim to reply within UK working hours, usually within 30 minutes.
Tutor matching & customer service
Tutor matching team
Heather and Mia are on duty during UK working hours.
General enquiries
Latimer Tuition team
For anything that doesn't fit another inbox.
Vetting & tutor onboarding
Vetting team
Pending tutors and tutors currently within our vetting process.
Business enquiries
Robin Gibbons
Partnerships, press, and operational matters.
Customers, students & approved (live) tutors
Text & WhatsApp
Usually replies within 30 minutes during UK working hours. (Note: this number does not accept inbound voice calls.)
How to get the fastest useful reply
A short, specific message helps us route your enquiry properly. Parents and students should tell us the subject, level, preferred lesson format, rough availability, and whether the support is urgent. Tutors should include the email address used on their application, the stage they have reached, and any document or DBS reference that helps us find the record. Schools, partners, press, and business contacts should use the business enquiry address so the operational team can respond directly.
- For tutor matching, tell us the subject, qualification level, target exam board if known, and the kind of support the student needs.
- For safeguarding, vetting, DBS, or onboarding questions, use the vetting inbox and avoid sending unnecessary sensitive documents until we ask for them.
- For existing enquiries, include the tutor name or previous message thread so we can pick up the history without asking you to repeat details.
- For urgent changes to a booked lesson, use the channel where your previous conversation with the tutor or Latimer team is already active.
Vetting inbox
Best for onboarding
What we do with your details
We only use the details you share to reply to your enquiry, support tutor matching, manage onboarding, or maintain an existing tutoring relationship. We don’t need card numbers, passwords, or unnecessary identity documents by ordinary email.
Still have questions?
Browse our FAQs
Answers to the questions families and tutors ask most often about matching, pricing, safeguarding, and lesson delivery.