What to do now
Call the school, college or centre where you are entered
Ask for the exams officer. Give your name, candidate number if you have it, subject, paper and scheduled time. A parent or carer can help you make the call. For a private entry, contact the exam centre, not just your tutor or online course provider.
Explain what happened and when
State the reason and the times involved as accurately as you can. If late, give your expected arrival time and follow the centre’s instructions. Do not contact friends to ask what is on the paper.
Ask what information the centre needs
Keep a short written record of the circumstances and any evidence already available. Ask where to send it and by when. The paperwork depends on the case: this is not a reason to delay the first call while trying to obtain a particular medical letter.
Confirm what happens to the remaining papers
Ask which assessments you should still attend and whether you need support for them. Keep checking your own timetable. Being absent for one paper is not permission to miss the others.
Get the next step in writing
Ask whether the centre will submit a special-consideration application, which components it covers, and how you will hear the outcome. The exams officer handles the application; the board decides it.

